Technology Planning/Acquisition

Resource Guide

The initial phases of a system development life cycle are the processes of planning and acquiring automation.  These processes for courts consist of a series of well-defined and seriously considered steps that are fairly standard. Successful planning and acquisition processes usually begin with a strategic plan developed by court leaders to formally recognize the need for an automated system and define the goals and objectives of the project.  This is followed by a “requirements analysis” or "needs assessment."  The purpose of the analysis/assessment is to define currently existing manual and automated procedures and to identify future needs. 

In 2007 the
National Center for State Courts, in conjunction with the South Dakota Unified Justice System, created a model Information Technology Strategic Plan for South Dakota, which is designed for use in other states.  This document is part of this module. 

Once a court’s technology needs have been defined and established through a requirements analysis, it is important to identify an acquisitions team early on.  This team should consist of the involved members of the court, such as the clerk of courts or a court administrator, who are spearheading the acquisitions project, an IT representative, purchasing agent, and lawyer.  Since the main goal of this team is to obtain quality goods and services at the lowest cost possible without compromising needs, the first order of business for the team should be to research available alternatives, such as in-house versus vendor-developed software or whether to procure bleeding-edge, leading-edge, or even trailing-edge technologies.

There are several methods of procurement used in the public sector.  These include RFPs (requests for proposal), RFIs (requests for information), RFBs (requests for bids), and RFQs (requests for quotation).  All are highly structured documents.  In 2000, the Joint Technology Committee of the Conference of State Court Administrators and the National Association for Court Management appointed a subcommittee to develop a model RFP for the court community. With funding from a Bureau of Justice Assistance grant to the SEARCH organization and staff assistance from the
National Center for State Courts, this model RFP document has been completed and may be found on the NCSC Web site.  

Once the responses to the procurement document have been received, the final steps in the acquisition process fall to the original members of the acquisitions team--the IT representative lends expertise to evaluate the responses; the court manager approves the results; the lawyer negotiates the contract; and the purchasing agent directs the buying process.

Links to related online resources are listed below. Non-digitized publications may be borrowed from the NCSC Library; call numbers are provided.


Featured Links

Strategic Planning Vendors. Strategic Planning Vendors from the Court Technology Vendor List.
Court Technology Bulletin This online version of the Court Technology Bulletin features cutting edge information about technology and the court community.  (Note: Digitized copies of the printed version of the  Bulletins from 1989 to 2003 are available in the Digital Archive.)

Lessons Learned From State-Wide Rollouts Presentation from the Twenty-fifth Anniversary of the National Court Technology Conference. Overviews and lessons learned from statewide technology rollouts in Minnesota, New Hampshire, Indiana, and New Mexico.
Advantages of Using Internal Development Staff for Technology in Lieu of Outside Vendors Presentation from the Twenty-fifth Anniversary of the National Court Technology Conference. This session addresses the timeless question of whether development should take place in-house or to outsource.
Agenda - Court Open Source Presentation from the Twenty-fifth Anniversary of the National Court Technology Conference. Discussion on the creation of an open source forum for courts to collaborate and share resources on the implementation of court technology.
California Courts Technology Center/Shared Services: A Five-Year Perspective with Lessons Learned Presentation from the Twenty-fifth Anniversary of the National Court Technology Conference that outlines the California Judicial Branch’s journey to deploy a statewide Court Case Management System (CMS).
Court Technology Conference Presentations

Presentations from CTC7, CTC6, and CTC5 regarding Acquiring Technology in the court community.

General

Webster, Lawrence. Automating Court Systems. (1996). 187 pages.

The perfect guide to all the steps essential to automating courts: planning, acquisition, development, and implementation. Publication is available for purchase through the NCSC Publications Catalog.

 

Musgrave, Jane Court Officials Vote to Hire Computer Analyst . (November 2007). Palm Beach Post, Palm Beach, Florida A year after Palm Beach County courts completed a multimillion-dollar upgrade of their computer system, officials are considering scrapping it.  "Courts might junk $13.6 million computer system."  Rather than increase the efficiency of the office, the system that cost at least $13.6 million has stalled progress. It's slow. It's cumbersome. The data it produces has not been reliable.
Holmes. Barbara Importance of Business Analysis in Development and Implementation of Court Systems. (September 2007). Technology Experience Bulletin, TEB: 2007-04. Court Information Technology Officers Consortium Knowledgeable business analysts play a key role in development and implementation of new systems or in acquisition of case management software.
Doerner, John and Lawrence Webster. Michigan Court of Appeals Assessment of Operations & Technology: final report. (July 2011). National Center for State Courts, Court Consulting Services.

This report gives the findings of an assessment on the Michigan Court of Appeals' case management system.

Pre-RFP Tool-Kit Online. IJIS Institute The Pre-RFP Toolkit is a collection of original writings, referenced works, forms, templates, and tools to assist integrated justice managers and practitioners in determining overall readiness to issue a Request for Proposal (RFP).
Wentland, Penelope, John Douglas, Edward Papps, and Willet Willis. Technology Needs and Feasibility Study, the Municipal Court of Seattle. (December 2000). 205 pages. Court Services Division.

This report addresses the technology supporting the court's business operations and its readiness for enhanced automated support of operations and integration with the city and the State of Washington.

Technology Strategic Plans

2009 - 2011 Strategic Plan. (August 2008). Washington Justice information Network This plan identifies and describes the process to facilitate the integration of justice information by state and local agencies across the state of Washington.
Hellzen, Jeff County Criminal Justice Coordinating Committee, Shelby County, TN, Technology Assistance Engagement Report. (2011). The County Criminal Justice Coordinating Committee (CCJCC) of Shelby County, Tennessee, is currently engaged in a process to purchase and deploy, via a Request for Proposal (RFP) process, a Criminal Courts Case Management System, an Offender Management System and possibly a Case Management System for the Public Defender. The County also plans to acquire the services of an independent project manager, consultant group and/or system integrator to assist them with the management and implementation of the aforementioned project(s).   This technology assistance engagement is to assist them by providing a high-level vision, plan, and supporting recommendations regarding the development and issuance of RFPs in support of their project.
ICJIS: Bi-Annual Strategic Plan . Maricopa County, Arizona.

Integrated Criminal Justice System Strategic Plan for FY2009 - FY2010 that promote efficient sharing of criminal justice information among criminal justice agencies.

Webster, Lawrence. John Matthias, and Dale Good. Information Technology Plan. (2007). Court Services Division for South Dakota Unified Justice System.

A strategic plan model for other states. For this report twenty-one state and local court IT strategic plans and related documents were examined to produce a strategic planning process and plan template that can be adapted by any court to save considerable time and money in the planning process.

Information Technology Strategic Plan (Draft). (September 2006). Montana Judicial Branch The Montana Judicial Branch shall develop information technology resources in an organized, deliberative, inclusive and cost-effective manner consistent with the Judicial Branch’s mission to provide an independent, accessible, responsive, impartial, and timely forum to resolve disputes; and to preserve the rule of law.
Information Technology Strategic Plan for the Courts of the City of Tempe. (2008). Arizona Judicial Branch, The Tempe Municipal Court is pursuing a development path, with the application to be written in Visual Basic.NET operating on Windows 2003 servers and an SQL database, which not only meets its needs, but will result in a case and financial management system that may have utility for other limited jurisdiction courts.
Judical Information Strategic Plan . (October 2002). Trial Court Needs Assessment Project: Office of State Court Administrator, Supreme Court Florida. This plan documents initiatives, strategies, and milestones for achieving long-term goals and visions through a series of incremental steps providing quick wins, accountability, and constantly improving functionality and benefit.
Long Range Plan for Information Technology in the Federal Judiciary FY2009. (2009). U.S. Courts, The Federal Judiciary The fiscal year 2010 update to the Long Range Plan for Information Technology in the Federal Judiciary articulates five-year directions and objectives for the judiciarys information technology program.
New Jersey Judiciary Information Technlogy Strategic Plan . (November 2003). Supreme Court of New Jersey This comprehensive Strategic Plan encompasses a seven-year planning horizon, FY 2004 through FY 2010. It is the result of extensive review and deliberation by the Judiciary’s Information Technology Steering Committee,
Strategic Information Systems and Technology Plan 2006 - 2010. (Fall 2006). Technology Services Division, North Carolina Administrative Office of the Courts This plan represents the AOC’s current statement of direction on technology issues to be used as a starting point for all IT acquisitions or development projects.
Strategic Plan 2003-2004 . (2003). Illinois Integrated Justice Information System The Strategic Plan outlines a course of action to enable Illinois to build general systems capabilities to get the right information to the right people at the right time.
Strategic Plan 2006 - 2011. (November 2006). Nebraska Supreme Court Technology Committee The Supreme Court and the Clerk of the Supreme Court and Court of Appeals utilize an IBM i-Series mid-range system as a server for their case management system. The Supreme Court Justices and staff use leased personal computers, printers and monitors that are replaced on a three-year basis. These personal computers operate in a Windows Server 2003 Environment.