Caseflow Management and Access Services

How Does Caseflow Management  Increase Access to Justice? As the number and complexity of cases increases, greater numbers of self-represented litigants are using the courts and court staffs and services are being reduced.  Caseflow management is an important tool in dealing with these interrelated issues.  

See the following resources for additional information:

Cases With Self-Represented Litigants (SRL )  New Definitions and Counting Rules For Cases with SRLs. The purpose of establishing a consistent approach to reporting cases with self-represented litigants (SRLs) is to allow comparative data to be produced within and among jurisdictions, facilitating the understanding of the nature and extent of self-representation in the state courts.

Developing Standardized Definitions and Counting Rules for Cases with Self-Represented Litigants Final Report (December 2013). While domestic relations (family) and civil cases remain the primary policy focus, the question of self-representation in all matters deserves an empirical description. The National Center for State Courts (NCSC) recommends that state courts adopt a set of standard definitions, counting rules, and reporting guidelines for cases involving self-represented litigants.

The OnlineTNJustice project screens clients for eligibility and, if qualified, allows them to post a question to a private messaging system. The questions are answered by volunteer attorneys.

Kiernan, Laura. "Insourcing" for Better Service: The New Hampshire Courts' "Live" Call Center. National Center for State Courts, Future Trends in State Courts (2012).

Martin, John A. and Brenda J. Wagenknecht-Ivey. It's a New Day: Future Trends Require Revolutionary Changes in Courts. National Center for State Courts, Future Trends in State Courts (2011).

Pal, Nabanita. Facing Foreclosure Alone: The Continuing Crisis in Legal Representation. The Brennan Center. November 2011. Data indicates that most homeowners have no legal advice for foreclosure proceedings. Twenty states have a foreclosure process that is done predominantly through the courts. Litigants in the remaining states have an even greater burden in accessing legal assistance.

Clark, Melanca and Daniel Olmos. Emerging Strategies in Foreclosure Mediation. (2011). National Center for State Courts. Future Trends in State Courts.

Clark, Melanca and Daniel Olmos. Foreclosure Mediation:  Emerging Research and Evaluation Practices, Report from the March 7, 2011, Workshop at the U.S. Department of Justice Access to Justice Initiative. Washington, D.C. (December 2011).

Emerging Strategies for Effective Foreclosure Mediation U.S. Department of Justice and Department of Housing and Urban Development