Triaging Services

What is Case Triage? Differentiated case management (DCM) is the precursor to case triage as different cases are assigned to different tracks based upon case type and complexity.  Case triage is a more aggressive form of case management that involves the court staff and the litigants. By informing litigants early in the process of alternative tracks and processes, the litigant can make the choice as to which method to pursue before the case even begins.  Once the case is filed the court can direct the litigant to the best method for efficient case processing.

Why Do Courts Need to Implement Triaging Services?   As the number and complexity of cases increases, greater numbers of self-represented litigants are using the courts, and court staffs and services are being cut, case triage is one method to address these issues.  Technology can assist courts in informing litigants of the rules, processes, costs, timeliness, and procedures ahead of time so that litigants and courts can make this more streamlined process effective with the appropriate information available to litigants.

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Clarke, Thomas M. and Victor E. Flango. Case Triage for the 21st Century. National Center for State Courts, Future Trends in State Courts (2011).

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