Resources: The High Performance Court Framework

Burke, K., and S. Leben (2007). "Procedural Fairness: A Key Ingredient in Public Satisfaction: A White Paper of the American Judges Association," 44:1-2 Court Review 4. http://aja.ncsc.dni.us/htdocs/AJAWhitePaper9-26-07.pdf  (last accessed March 9, 2011)

Cameron, K. S., and R. E. Quinn (2006). Diagnosing and Changing Organizational Culture. San Francisco: Jossey-Bass.

Chapper, J. A., and R. A. Hanson (1983). "The Attorney Time Savings/Litigant Cost Savings Hypothesis: Does Time Equal Money?" 8 Justice System Journal 258.

Friesen, E. C., Jr. (1984). "Cures for Court Congestion," 23:1 Judge’s Journal 4.

Hanson, R., B. Ostrom, and M. Kleiman (2010). "The Pursuit of High Performance," 5 International Journal of Court Administration 2.

Heifetz, R., A. Grashow, and M. Linsky (2009). The Practice of Adaptive Leadership. Boston: Harvard Business Press.

Lawton, R. L. (1993). Creating a Customer-Centered Culture. Milwaukee, WI: ASQC Press.

Miller, K. (2006). We Don’t Make Widgets. Washington, DC: Governing Books.

National Center for State Courts (2010). CourTools Performance Measurement Tools for Trial and Appellate Courts. Williamsburg, VA: National Center for State Courts. www.courtools.org

Ostrom, B., and R. Hanson (2010a). Achieving High Performance: A Framework for Courts. Williamsburg, VA: National Center for State Courts. www.ncsc.org/hpc

— (2010b). "Understanding and Diagnosing Court Culture," 45 Court Review 104.

— (1999). Efficiency, Timeliness, and Quality: A New Perspective from Nine State Criminal Trial Courts. Williamsburg, VA: National Center for State Courts.

Ostrom, B. J., C. W. Ostrom, R. A. Hanson, and M. Kleiman (2007). Trial Courts as Organizations. Philadelphia: Temple University Press.

Quinn, R. E., and J. Rohrbaugh (1983). "A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis," 29 Management Science 363-377.