Caseflow Managers

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DCM COORDINATOR

Circuit Court of Montgomery County, MD.

Summary: This position is responsible for maintaining the integrity of the Differentiated Case Management (DCM) Plans for Civil, Criminal, Family and Juvenile court cases. The DCM Coordinator will work closely with the Administrative Judge, Senior Court Researchers and the Court Administrator to ensure that cases fall within the Montgomery County Circuit Court DCM track guidelines and Maryland Circuit Court Time Standards established by the Administrative Office of the Courts. The DCM Coordinator serves in a leadership role in the development of policies and procedures regarding a diverse range of complex case management issues and provides recommendations to enhance case management.

Duties: Administer the case management program, including the court’s civil, criminal, family and juvenile jurisdictions, and the areas of records management, forms management and statistical management. Assist in the preparation, design, redesign and development of procedures, business practices, forms, and automated support in accordance with statutory provisions and rules of procedure to implement the case management plan and promote effective court practices. Liaison with court managers, case management supervisors, Quality Control staff and the Clerk of the Court to ensure the integrity of the court’s data. Liaison with the ADR Coordinator to ensure the prompt issuance of orders of referral to ADR and to coordinate the staffing and resource allocation for ADR-related dockets. Monitor, identify and resolve issues in case flow management in coordination with the Administrative Judge and the Court Administrator. Prepare or review statistical reports prepared for submission to the Administrative Judge and Court Administrator as requested. Review requests for DCM track changes. Review various motions that affect scheduling orders. Assist judges, attorneys, members of the public, and court personnel with questions and concerns regarding DCM and individual cases. Attend and participate in meetings to discuss various court-related issues including, but not limited to, differentiated case management, quality control and procedural changes.

Qualifications: Juris Doctorate preferred with at least two years experience in justice administration, management or a related field from an accredited university. Five years of progressively responsible or professional experience in organizational management and/or employee training and development for a mid-size organization. Ability to apply statutory requirements and to demonstrate thorough knowledge of the Maryland Rules of Procedure is mandatory, as well as substantive knowledge of civil, criminal, family and juvenile law. Extensive experience and an in-depth understanding of the operations of a court system of general jurisdiction are essential. Familiarity in the development and analysis of case management systems as they relate to civil, criminal, family or juvenile law is required. Experience in providing support in an automated case management environment. Excellent organizational skills and customer service are of the highest priority as well as competence and temperament to communicate with the legal community, in-house court personnel and the general public in a fast paced environment. Excellent oral communication skills, an even temperament and culturally competent interpersonal skills are high priority considerations for this position. Advanced knowledge of Microsoft Office Suites. Superior writing skills and command of English and legal terminology is essential. An equivalent combination of education and experience may be substituted.

Salary: $70.971 - $119,183. (2013)

DEPUTY COURT EXECUTIVE OFFICER 1

Bernalillo County Metropolitan Court, Human Resources Division, Administration Division. Albuquerque, NM

Summary: Under administrative direction of the Deputy Court Executive Officer will manage and supervise the case management divisions which include Case Initiation/File Maintenance, Compliance, Customer Service and Courtroom Support.

Duties: The overarching responsibilities of this position involve both the day-to-day management of physical case files and the interface with the Courts new case management system Odyssey. Duties include: experience and a current working knowledge of how the judicial system works; provide timely delivery of service and meet project deadlines; build and motivate strong support teams; maintain inter-agency cooperation, communication and support; create and maintain problem-solving team(s); develop, revise and implement policies and procedures manual; make formal presentations; serve on committees; disseminate pertinent statistical reports. May assign and approve work of others, train employees and/or provide informal feedback on performance. Have the ability to get along with others and to work under stress. May perform other duties in order to meet the operational needs of the Court.

Qualifications: Bachelor’s degree from an accredited college or university in business or public administration or a related field. Associate’s degree from an accredited college or university in business or public administration or a related field plus two (2) years’ experience that must include budget, finance, procurement, human resource and contracts administration. One (1) year in court management or advanced managerial experience in budget, finance, procurement, human resource and contracts administration which includes one (1) year of supervisory experience. Relevant graduate-level education may substitute for up to one (1) year of experience at a rate of 30 semester hours equals one (1) year of experience. Education may not substitute for supervisory experience.

Salary: $26.39 - $41.28/hr (2012).

FATHERING COURT CASE MANAGER

District of Columbia Courts, Family Courts Operations. Washington, DC.

Summary: Incumbent will assist with interviews/assessments of program eligible respondents having active child support cases in the Family Court of the DC Superior Court.

Duties: Assists with the identification of employment and any other social services and/or treatment needs of respondents and with the identification of service providers and referrals. Links participating respondents to social service providers and monitors services provided to program participants by government agencies, cooperating partners or contracted vendors. Responds to crisis situations and intervenes with service providers to resolve immediate problems. Maintains data that reflects the number of respondents served and the number and types of activities performed in order to provide assistance to the respondents and periodic reports to the Court and program administrators. May be called upon to provide oral and/or written presentations and recommendations in formal court hearings. Provides clerical assistance as necessary. Serves as an adaptable human resource for the Program Manager, the Fathering Court Presiding Judge, and the Family Court Operations Division. Performs other duties as assigned.

Qualifications: Six years of court of family law agency experience including at least two years of specialized experience working directly with paternity and child support cases.

Salary: $56,033-$73,917 (2012).

SCHEDULING AND PROCESS MANAGER

Maine Judicial Branch. Augusta, ME

Summary: This highly responsible position involves assisting the Trial Court Chiefs with managing regional and statewide scheduling and case processing.

Duties: Involve working closely with the Trial Court Chiefs, judges, clerks, administrators, and stakeholders, including members of the Bar, in analyzing case scheduling and management data, developing recommendations for improving efficiency within the trial courts, and working closely with the judiciary to design, plan, and implement changes for improvement. Supervises the Criminal Process Specialist, the Civil/Juvenile Process Specialist, the Specialty Court and Grant Coordinator and others at the direction of the State Court Administrator. Duties: Under the direction of the Chief of Court Management, assists the Trial Chiefs to implement policies and practices regarding, scheduling, case processing and process improvement as approved by the Supreme Judicial Court. Works with regional scheduling teams to apply scheduling protocols established by the Supreme Judicial Court. Monitors and analyzes statistical information relating to disposition of cases within timelines established by the Supreme Judicial Court. Monitors dockets in all trial courts relative to the case scheduling completion standards and trial court efficiency measures. Identifies case backlogs and works with trial court chiefs, judges/justices, and clerks to develop and implement measures to alleviate backlogs. Oversees development and reviews quarterly reports on case flow management in each trial court region according to the following trial court efficiency measures: (1) time to disposition; (2) clearance rate; (3) age of pending caseload; and (4) certainty of trial dates. Develops recommendations to improve the scheduling and processing of cases and progress in regional scheduling. Assists trial courts in efforts to achieve event certainty. Recommends other changes in policies, procedures and local scheduling practices to improve the administration of justice. Conducts reviews of case flow processes. Assesses case assignment practices, the allocation of court time to particular court calendars and makes recommendations for balancing court time to the demands of filing types. Evaluates use of specialty courts, pilot projects, mediation and other diversionary practices to ensure such services are effectively integrated with court procedure for effective case flow management. Participates in case management system development (including MEJIS and other systems) and implementation, particularly as this relates to case management and the development and utilization of management information generated by any case management systems, including the MEJIS data warehouse. Proposes appropriate ways to use technology to assist with case processing. Explores and disseminates information about national trends, programs, and processes for improved case scheduling and management, and related services to judges, and other court staff. Develops and conducts training sessions on topics related to case scheduling and case processing for staff and as part judicial education programs within the Judicial Branch.

Qualifications: Graduation from an ABA Accredited Law School required. Masters in Business Administration or Masters of Public Administration degree may be substituted for law school graduation. Active Maine Bar License preferred. Five years of experience in the practice of law preferred.

Salary: $62,230 (2012).

CASE COORDINATOR

Central Intake Center, Family Court, District of Columbia Courts. Washington, DC

Summary: Identifies through the Integrated Justice Information System the existence and status of all cases in the Family Court involving the same parties and/or members of their immediate family or household.

Duties: Coordinates and facilitates the assignment of related cases to the appropriate judicial officers. Ensures the accuracy of party and family identification information in Family Court cases. Reviews abuse and neglect cases for compliance with the federal and local Adoption and Safe Families Act (ASFA). Participates in and develops protocols regarding the Courts Special Projects as assigned. Collaborates with outside contractors, as needed, as special projects are implemented within the Family Court. Monitors the progress of Family Court cases regularly and periodically reports to the Family Court Director regarding compliance with established processing guidelines. Serves as day-to-day liaison between Judges, Magistrate Judges, the Clerk’s office, the Family Court Attorney Advisors, the DC Government Family Services Liaison Office and other local agencies.

Qualifications: Seven years of legal, paralegal, or social service experience including at least two years of working directly with child abuse and neglect cases.

Salary: $62,467 - $81,204 (2012).

APPELLATE PANEL COORDINATOR AND CASE MANAGER

Appellate Court Operations Division

Summary: The Appellate Panel Coordinator and Case Manager prepares and maintains the appellate panel rotation list of Circuit Court Judges and ensures that panel selection criteria are met. In addition, the Case Manager prepares the panel rotation list for County Court Judges overseeing administrative cases. The Case Manager performs various case management functions to ensure that requirements and criteria are met before assigning the case to an appellate panel. Assigned and scheduled cases are communicated to the Clerk of the Court. The Case Manager answers case inquiries and handles requests from State Attorney’s Office and private appellate attorneys. After the hearing is set, hearing notices are mailed to all parties and copies are provided to the Clerk of Courts for recording. This position works closely with the Appellate Administrative Judge and assists with answering questions received from Judges, appellate attorneys, and the general public about the appellate panel process. The position works independently according to procedures and reports activities through periodic meetings.

Duties: Research and review cases and other documentation for scheduling criteria compliance and set for calendar for the appellate panel. Compose, print and mail hearing notices based on setting, to all parties, including the Clerk of Courts. Update appeals program database for procedural and/or administrative and assignment changes throughout the circuit. Organize and maintain system that generates appellate panel list for Circuit Court Judges, and appellate panel list for County Court Judges. Oversee administrative cases and petition for Writ of Certiorari panel list for Circuit Judges for the entire year. Answer calls from the public and attorneys about their appellate case. Perform administrative tasks, such as composing and preparing notices, documents, forms and correspondence and create and maintain record systems for efficient case management. Maintain daily, monthly and yearly statistics regarding volume and types of cases handled by the panel. Train and provide continuing information and assistance to the Appellate Division Administrative Judge and co-workers as needed and provide information to other agencies as requested. Performs related work as required.

Qualifications: Graduation from a four year college or university with course work in business, court or public administration, criminal justice, psychology, sociology, or related fields; three years experience in the Court System or comparable agency; Juris doctorate degree preferred and may substitute for the required experience.

Salary: $36,115 (2012).

PROBATE COURT CASE MANAGER

Summary: This is responsible case management work in the Probate Court Case Management Unit of the Eleventh Judicial Circuit. The Probate Court Case Manager is responsible for maintaining and tracking compliance with Florida Statutes, Rules of Procedure and local rule requirements governing the probate estate and guardianship cases.

Duties: Work involves tracking and monitoring the judge’s caseload and guiding cases through the appropriate court processes. Reviews new estates and guardianships. Reads and organizes initial documents in court files and affixes all necessary stamps on Orders and Letters. Communicates with attorneys and interested parties orally and in writing regarding additional requirements or documents needed to advance the administration of the estate or guardianship. Sends files to the Judge for signature and/or further instructions. Reviews daily ex-parte files (both estates and guardianships) as received from the Clerk’s Office. Sends files to the Judge for signature and/or further instructions. Meets with attorneys and interested parties for file reviews, procedural instructions and instructions to update inactive guardianships. Meets with attorneys at ex-parte hearings and prepares files for the judge’s signature. Reviews the judge’s daily calendar, including estates, guardianships and mental health cases. Purges estate and guardianship files. Performs related administrative functions. Performs related work as required.

Qualifications: Graduation from a four year college or university with course work in business, court or public administration, criminal justice, psychology, sociology, or related fields and two years experience in court calendaring and case coordination work involving familiarity with the laws, procedures and operations of the courts or Masters’ Degree and knowledge or experience in probate law preferred.

Salary: $32,042 (2012).

CASE MANAGER – LEGAL BRANCH

District of Columbia Courts. Washington, DC

Summary: The Case Manager is responsible for the review and management of cases processed in the Legal Branch, addressing technical issues related to the use of software which, through guided interviews, automatically creates documents that are filed in Small Decedent’s Estates, and statistical report generation and review.

Duties: Assigns pleadings and filings received by mail to Legal Branch staff, updates and reviews mail database to ensure compliance with Branch procedures. Performs quality review of docket entries made by Legal Branch clerks, returns work product for correction and monitors to ensure timely and accurate completion of same. Processes for submission to judge certain pleadings as assigned by supervisor. Provides back-up coverage to Small Decedent’s Estates’ staff, as needed and assists in the development and updating of Standard Operating Procedures within the Legal Branch. Performs other duties as assigned.

Qualifications: Five years of administrative, clerical, or paralegal experience, including three years in a court, law firm, or justice agency coordinating, managing and/or tracking cases OR bachelor’s degree in business, management, public administration or a related degree plus one year’s experience in a legal or court environment.

Salary: $51,630 - $67,114 (2011).

COURT SERVICES OFFICER 1

Civil Division, Monmouth Vicinage. Freehold, NJ

Duties: The selected candidate will assist in performing case management and intake functions including: monitoring and processing cases in accordance with court rules and established practices; working with the Judges and team leaders to set priorities; scheduling and maintaining trial calendars; organizing work to ensure efficiency. The selected individual will screen a large number of cases for possible referral to a complementary dispute resolution program as appropriate; carefully review cases to determine discovery and/or case management needs; and monitoring cases to ensure compliance with discovery deadlines and case management orders. In addition the selected candidate will perform statistical analysis; prepare reports; respond to inquiries from customers and perform other related duties as required.

Qualifications: Graduation from an accredited college or university with a bachelor’s degree. One year of experience in case management involving gathering and analyzing case-related information which shall have included the exercise of judgment and discretion, and one or more of the following: reviewing cases to identify case management and discovery needs, coordinating with judges and/or attorneys to resolve case issues, and/or preparing reports of findings and recommendations.

Salary: $45,225 - $69,179 (2011).

COURT SERVICES OFFICER 1

Superior Court of New Jersey, Ocean County. Toms River, NJ

Duties: The selected individual will be responsible for the management of cases from docketing through disposition; analyzing, monitoring, and processing cases in accordance with court rules and established practices; working with the Judges and team leaders to set priorities; creating and maintaining credible trial calendars; organizing work to ensure efficiency; screening cases for possible referral to a complimentary dispute resolution program; reviewing cases to determine discovery and/or case management needs; monitoring cases to ensure compliance with discovery deadlines and case management orders; responding to inquiries from judges, attorneys and other interested parties regarding procedures and/or the status of cases; and other related duties as required.

Qualifications: Graduation from an accredited college or university with a bachelor’s degree. One year of experience in case management involving gathering and analyzing case-related information which shall have included the exercise of judgment and discovery needs, coordinating with judges and/or attorneys to resolve case issues and/or preparing reports of findings and recommendations.

Salary: $42,225 - $69,179 (2011).

BANKRUPTCY GENERALIST

United States Bankruptcy Court for the District of Arizona

Summary: The Bankruptcy Generalist performs various functions and is responsible for maintaining and processing case information and managing the progression of cases from opening to final disposition, in accordance with approved internal controls, procedures, and rules. The Bankruptcy Generalist also interacts with the public in person and on the telephone, judges and their staff, other clerk’s office staff and members of the bar. The Bankruptcy Generalist is a member of a self-directed team, working under the direction of the Operations Supervisor.

Duties: Receives and screens incoming documents to determine conformity with appropriate rules, practices and court requirements. Collects appropriate fees, processes receipts, issues summons, subpoenas, and writs. Routes documents to proper offices/persons after acceptance. Files documents meeting requirements. Prepares case and proceeding files; assures assignment of a case number, a judge and trustee if necessary. Routes case file to appropriate deputy clerk. Processes, logs and distributes mail. Retrieves files and makes copies of records for the public, attorneys, and others. Prepares, ships, and retrieves archived records. Acts as receptionist and furnishes information to a wide variety of the court's internal and external customers. Answers customer inquiries regarding status of cases and provides procedural advice. Assists attorneys and the public in accessing case information via public CM/ECF terminals. Makes entries on the docket of certain documents in certain proceedings. Creates, updates and/or maintains the matrix mailing system which includes addresses and nature of addressee, i.e., creditors, attorney or others.

Qualifications: Incumbent must be a high school graduate or equivalent and two years of general experience which include progressively responsible clerical, office, or other work which indicates the possession of or the ability to acquire the particular knowledge and skills needed to perform the duties of the position. A minimum of one year of specialized experience which includes progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures related to the processing of legal documents, involving the routine use of keyboard skills and use of specialized terminology, and demonstrating the ability to apply a body of rules, regulations, directives, or laws, such as might be found in a law office, banking firm, insurance company, real estate office, or in a court in the judicial system. Phoenix, AZ.

Salary: $35,139 - $43,938 (2011).

PROGRAM COORDINATOR (CIVIL CASE MANAGER)

Civil/Family Court Division, Administrative Office of the Courts, Twentieth Judicial Circuit. Fort Meyers, FL

Summary: This is a professional position assigned to case manage the circuit civil caseload. The Program Coordinator will perform a variety of case management duties to improve case processing standards and reduce the court's civil case backlog.

Duties: The Program Coordinator is responsible for conducting case management conferences, classifying differentiated case management (DCM) tracks, reviewing complex cases and scheduling court events. The Program Coordinator is responsible for researching and writing legal memoranda and drafting court opinions and orders. Under the direction of the Civil/Family Court Director and Program Manager, this position is responsible for assisting with the development of a civil case management system, analyzing caseload data, writing statistical reports and implementing strategies to promptly and efficiently dispose of civil cases.

Qualifications: Minimum requirements are Bachelor’s degree in business administration, criminology, law or a closely related social science field and four years of civil law or case management experience.

Salary: $43,193 (2010).

CASE MANAGER GENERALIST

Clerk’s Office. Detroit, MI

Summary: The employee is part of an extensive training program designed to prepare the employee for placement as a permanent Case Manager assigned to either a district or magistrate judge. The employee is given on-the-job training performing general or specialized case management functions under the supervision of the Case Manager Supervisor or designee.

Duties: Record court proceedings. Manage and organize exhibits used in court proceedings, including setting up and troubleshooting electronic recording systems. Attend court sessions and conferences. Assist with the orderly flow of proceedings including, but not limited to, setting up the courtroom, assuring presence of all necessary participants, and managing exhibits. Take notes of proceedings, rulings, notices and prepare minute entries electronically. Review cases or reports for necessary actions. Keep judge and immediate staff informed of case progress. Assist the judge and parties in jury selection and maintain records of jury selection and attendance. Act as liaison between the clerk’s office, the bar, the public and the judge to ensure that cases proceed smoothly and efficiently. Maintain contact with counsel during deliberations. Schedule court reporters and interpreters; process transcripts; arrange for transcriptions; answer questions from parties and the public regarding obtaining transcripts. Refer defendants to probation office as appropriate. Inform Jury Administrator of upcoming trials, needs for jurors, etc. Draft simple orders and judgments for the judge’s approval including judgment commitment orders. Docket orders, pleadings, judgments, and minutes as directed by local court policy, utilizing applicable automated systems. Coordinate hearings. Assist in the accurate statistical reporting requirements of the Administrative Office. Review the quality of electronically filed documents, ensuring that all orders and automated entries are appropriately and accurately docketed, and make summary entries on the docket of all documents and proceedings. Perform case administration duties and/or provide training or assistance to employees performing case administration duties, and administrative tasks such as financial transactions. May operate high tech equipment. May provide relief to a case manager. May perform the duties of a Court Operations Specialist and/or Jury Specialist. Perform other duties as assigned within the scope of the position.

Qualifications: High school diploma or equivalent with a minimum of two years specialized experience, including at least one year of specialized experience equivalent to work at the CL 24 level.

Salary: $41,241 - $67,077 (2011).

CASE MANAGER

U.S. District Court, Eastern District of Michigan. Detroit, MI

Summary: The position reports directly to the Case Manager Supervisor. The employee performs general or specialized case management functions. The duties involve managing a judge’s caseload, attending and logging court proceedings, processing orders, and recording proceedings. The job entails a high level of knowledge and complexity regarding court and/or courtroom operations. The employee supports courtroom operations by recording court proceedings and/or assisting with less complex calendaring and case manager duties.

Duties: Record court proceedings. Manage and organize exhibits used in court proceedings, including setting up and troubleshooting electronic recording systems. Attend court sessions and conferences. Assist with the orderly flow of proceedings including, but not limited to, setting up the courtroom, assuring presence of all necessary participants, and managing exhibits. Take notes of proceedings, rulings, notices and prepare minute entries electronically. Review cases or reports for necessary actions. Keep judge and immediate staff informed of case progress. Assist the judge and parties in jury selection and maintain records of jury selection and attendance. Act as liaison between the clerk’s office, the bar, the public and the judge to ensure that cases proceed smoothly and efficiently. Maintain contact with counsel during deliberations. Schedule court reporters and interpreters; process transcripts; arrange for transcriptions; answer questions from parties and the public regarding obtaining transcripts. Refer defendants to probation office as appropriate. Inform Jury Administrator of upcoming trials, needs for jurors, etc. Draft simple orders and judgments for the judge’s approval including judgment commitment orders. Docket orders, pleadings, judgments, and minutes as directed by local court policy, utilizing applicable automated systems. Coordinate hearings. Assist in the accurate statistical reporting requirements of the Administrative Office. Review the quality of electronically filed documents, ensuring that all orders and automated entries are appropriately and accurately docketed, and make summary entries on the docket of all documents and proceedings. Perform case administration duties and/or provide training or assistance to employees performing case administration duties, and administrative tasks such as financial transactions. May operate Courtroom Technology/Evidence Presentation equipment.

Qualifications: A minimum of three years progressively responsible clerical or administrative experience in a legal setting requiring the application of clerical or administrative experience in a legal setting requiring the application of clerical or administrative procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry and report generation. At least two years of experience must be equivalent to work at the CL-26 level.

Salary: $45,421 - $73,862 (2011).