Document/Content Management

Definition

Enterprise Content Management (ECM) is a system used to capture and manage documents and other digital content.  The use of an ECM supports the business needs of reducing paper production, management and storage, improved process efficiency and more effective case management. 

Human resources can spend less time searching for and moving documents from file room, to back office to courtroom.  Courts can reduce operating costs for document storage facilities both on premise and off premise for inactive cases. Judges and case managers have instant access to all case files with no worry of lost or in use files.

Further, document routing through workflow rules provide documents and information to court employees as they need it and as events occur or deadlines pass so that they can act proactively and timely.

What it Includes

The primary function of Enterprise Content Management (ECM) as relates to courts is to capture, manage and surface case and party related documents. This component includes:

  • User authentication
  • Secure data, content via user and group permissions
  • Capture documents and digital content via scan, upload or integration
  • Support multiple file formats
  • Index content
  • Search data, content (standard, custom)
  • Display content (support for multiple viewers or multi-function viewer)
  • Group content ad hoc
  • Document/content workflow engine
  • Ability to monitor and report on data, content and activities in the system
  • Redact content manually or automatically based on rules
  • Apply OCR to documents
  • Apply document-markup
  • Attach notes to content
  • Covert content to different formats
  • Ability to share content (not through integration but via email for example)
  • Document versioning
  • Ability to purge content and data
  • Two-way integration capabilities (to-from each system)

What it Does not Include

Case Data Management.


Component Relationships

While the more robust ECM can handle many case management functions, it should not be required to include:

Related Component

Integration Requirements

Case Manager

Required

Case Participant Manager

Required

eBench

Required

EFM

Required

Electronic Signing

Optional

ODR

Required

Public Access (including Litigant Portal

Required

Digital Recording

Optional

Electronic Transcripts

Optional

Evidence/Exhibit Management

Optional

Compliance Monitoring

Optional

Knowledge Management

Optional

    Applicable Standards and Documents