Discusses how e-filing changes the ways courts work and issues such as standards, successes, failures, and lessons learned.
Online Dispute Resolution
Records and document management are at the core of most courts’ business processes. The two elements are directly related; document management focus is on how the courts obtain/acquire documents while records management focuses on care and storage after acquisition. With respect to document management, many state courts have implemented electronic court records (ECR) and electronic data management systems (EDMS) in an effort to improve court operations and manage unruly paperwork. With respect to records management, quality retention and use is critical to the fair and efficient adjudication of cases and the enforcement of legal remedies that courts are required to perform.
Technology in the Courts
"Technology is a powerful enabler that can empower courts to meet core purposes and responsibilities, even while severe economic pressures reduce court staff, reduce hours of operation, and even close court locations. To harness technology for this purpose, serious efforts are needed to examine process-reengineering opportunities, and courts must plan to (a) migrate from document to content management and (b) initiate customer relations management to improve the quality of justice, access to justice, and public trust and confidence in courts as an institution." -- Chris Crawford
Technology, Leadership, Planning and Standards
"Well-managed courts make good use of Information Technology. Automation requires courts and others work more closely and at new levels of detail. This creates tension and requires superior management, delegation, and communication. The quality of technical staff is critical and the market for them makes it difficult for courts to compete. But for even highly qualified court technologists to be effective, court leaders must manage the technologists. Talented court leaders know how to blend technical staff into the court and justice system, achieve common understandings and, very importantly, ensure that technical staff service and support those who do the court's work. Budget, staff, equipment, and caseflow and other business processes must be aligned." -- Curriculum Guidline Four, National Association for Court Management
Discusses the use of videoconferencing by courts and how it can both save costs and improve security in some situations by eliminating the need to transport prisoners and making it easier to allow victims and child witnesses to testify.