Download Full PDF

Download and save the complete edition of Trends 2019 Annual Publication.

NOTE: Trends downloads most effectively in Google Chrome. 


Annual Publication

Trends in State Courts 2019 examines child dependency, the opioid crisis, court technology, and other topics regarding the role of courts in society. You may also view the full publication in Apple Books.

  • Pima County's Dependency Alternative Program: Preserving Families and Promoting Access to Justice
    Hon. Kathleen Quigley and Stacey N. Brady

    In 2017 the Arizona Supreme Court recognized Pima County’s Dependency Alternative Program (DAP) with the Strategic Plan Award for Protecting Children, Families, and Communities. DAP was born out of a recognized crisis that significantly impacted families’ timely access to justice; DAP averts significant dependencies and mitigates trauma to families.

  • Engaged Employees = Satisfied Court Customers?
    Eric Brown and Mindy Masias

    The combination of employee happiness and motivation produces engagement—an important, if elusive, workplace attribute. Employee engagement has a significant impact on the  public’s experience with the courts, and this article focuses on how to assess and improve your employees’ level of engagement to improve the court user experience.

  • Human Capital: Connecticut's Judicial Branch Is Investing in Its Workforce
    Heather Nann Collins

    The Connecticut Judicial Branch spent ten years implementing a strategic plan to improve services to the public. Now it is implementing a multiyear plan to improve employee satisfaction by focusing on communications, well-being, training, connectivity, and professional growth and opportunity for its biggest asset: its human capital.

  • Court Employees: Investing in Your Human Capital
    Hon. John J. Russo

    How can a court invest in human capital? Here is an administrative judge’s answer to that question.

  • The Court's Technology Communication Challenge
    James E. McMillan

    The Hague’s Innovating Justice Forum is dedicated to improving access to justice via technology. The 2019 forum stressed the importance of improving communication between courts and citizens using mobile devices.

  • Beyond Buzzwords: Building an Information Security Foundation
    Sajed Naseem and Brian J. McLaughlin

    Cybersecurity is no longer just a buzzword, but a stark reality where an attack can debilitate organizations. This article discusses steps to build an information security foundation for courts, ideally supported by leadership and integrated into every level of the organization.

  • Improving Child Support Enforcement Outcomes with Online Dispute Resolution
    Kevin Bowling, Jennell Challa and Di Graski

    Court appearances in family cases can be traumatic for many citizens—particularly those who have endured adverse childhood experiences, such as parental abuse or divorce. Ottawa County, Michigan, has been experimenting with online dispute resolution techniques, particularly in communications, to improve child support outcomes outside of courtrooms.

  • The Importance of a Legal Ecosystem
    Tom Clarke

    Not all legal problems require the services of a lawyer or all the processes of a court. The concept of a “legal ecosystem” might be an effective way of increasing access to justice, especially for self-represented litigants.

  • Evaluating Remote Technology Options to Increase Self-Help Center Access
    Sheldon Clark

    Providing meaningful access to justice should be at the top of every court’s goals, and remote technology is a means to increase meaningful access for self-represented litigants. This article discusses how Minnesota’s Tenth Judicial District determined which type of remote technology was appropriate for their jurisdiction.
     

Reports are part of the National Center for State Courts' "Report on Trends in State Courts" and "Future Trends in State Courts" series.
Opinions herein are those of the authors, not necessarily of the National Center for State Courts.