Online Dispute Resolution (ODR) is a public-facing digital space for parties to resolve their dispute or case. Court-implemented ODR is hosted or supported by the judicial branch and designed specifically to meet the needs of the public (not lawyers, judges, or court staff). ODR can include tools for gathering legal information, exploring options, and managing a case from start to finish without setting foot in a courthouse.
The sections below roughly sequence an ODR initiative. For each step, there are sample best practices, documents, and templates, as well as guidance to help ensure a successful implementation.