The Doctor Is In program is a special on-site service which is offered solely to attendees of various national, regional and state court conferences throughout the year. The program offers conference attendees an opportunity to speak with one or more of NCSC’s court services professionals on any desired court topic, for no charge and with no further obligation.
The purpose of these free consultations is to target one specific challenge that is being faced by the attendee’s court or other organization. Attendees are given an opportunity to explain their role, their work culture, their current challenge, and their thoughts about potential solutions. Concurrently, the NCSC professional offers insights, related experiences, potential solutions and opportunities for solutions, networking, technical assistance and/or strategic planning with the goal of solving the challenge in an efficient and manageable manner.
As of 2015, the Court Consulting Services (CCS) division has conducted over 250 Doctor Is In sessions. Please see the list of free consultation opportunities below for more information.
Free consultation topics and areas of expertise
Challenge areas the Doctor Is In program has assisted judges and court administrators with in the past include:
Please note that NCSC’s professionals attend conferences to train, educate, facilitate and to offer presentations, and that each professional’s knowledge specializations are unique. Therefore, interested participants in the Doctor Is In program should decide on a challenge to address and make an appointment prior to the beginning of a conference in order to determine CCS staff scheduling and availability.
Specialized topics for specialized needs
NCSC has also offered more specifically tailored topical expertise for various conferences, including solutions for Language Access and matters of Limited English Proficiency (LEP), Information Technology and Case Management Systems (CMS), Human Resources, Probation, and Problem Solving Courts.
Examples of specialized topics which may be discussed at specific conferences include:
- Human Resources: ADA in the Courts, ADA Requirements, Background Checks, Compensation, Criminal History Check Procedures, EEOC Regulations, Employee Satisfaction and Retention, Family Medical Leave, HR Organizational Structure, Recruitment, Salary Comparisons and Workers’ Compensation.
- Information Technology: Business Processes and Workflow, Case Management Systems (CMS), CMS Functional Requirements, Criminal Justice Information Systems (CJIS), Data Collection, Digital Records Management and Retention, E-Filing, IT Request for Proposal (RFP) Development, and Technology Reengineering.
Frequently asked questions
What is the format of the Doctor Is In consultation?
The Doctor Is In provides a one-on-one opportunity to seek a solution consultation to a business problem. This is not a seminar or class that you attend, it is a personalized consulting opportunity. We are focused exclusively on you and your court’s challenge during that time. However, you are welcome to bring one or more of your colleagues to attend the discussion.
How long will my session be?
Due to demand and limited availability, consultation time slots are typically restricted to either 60 or 90 minutes depending on the venue.
When and where is this service offered?
Doctor Is In opportunities vary in accordance with our experts’ ability to travel and attend the conferences. Common examples of conferences which feature the Doctor Is In program include NCSC's Court Technology Conference (CTC) and e-Courts Conference, and the annual conferences of the Mid-Atlantic Association for Court Management (MAACM) and the National Association for Court Management (NACM).
How do I make an appointment?
After you register for a conference at which the Doctor Is In service is being offered, you will receive an e-mail invitation from NCSC. In response to this e-mail you can describe your business problem, and provide your top three favored time slots. Please select more than one time of availability, so that we can honor as many meeting requests as possible. Our staff will then get back to you with the appointment and room details to confirm your meeting reservation. For further details please feel free to contact Kent Kelly.
How should I prepare for my meeting?
Please provide your cell phone number after your meeting has been confirmed, in case there are difficulties finding the room or with meeting your consultant at the conference. You also may want to become familiar with the hotel’s or conference center’s floor plan prior to the meeting. NCSC conference staff should be on site to assist you with locating the appropriate room if necessary.
Should I bring any materials to the meeting?
If you feel that doing so will allow your consultant to assist you with the discussion and decision making, you are certainly welcome to do so. Common examples of materials we have reviewed include case filing statistics, court policies, budgets, organizational charts, strategic plans, annual reports, and relevant statutes.
What if I need to cancel my appointment?
If at all possible, please e-mail our staff and provide advance notice so that our consultants can be available to provide assistance to others at the conference.
What if I need more assistance?
You can contact us for more information on Statewide Technical Assistance, State Justice Institute (SJI) grants, and contracted project consulting opportunities. Please contact our Court Services Director Laura Klaversma for further details.
My question was not answered here.
Please send an e-mail to Kent Kelly and you will receive a personalized response to your query.