Resources: Improving Efficiency by Making the Court More User Friendly


ABA Coalition for Justice (2009). Roadmap to Funding the Justice System: How Are the Courts Funded?  Chicago: American Bar Association.

Berman, G., and J. Feinblatt (2005). Good Courts: The Case for Problem-Solving Justice. New York: The New Press.

Bovaird, T. (2007). “Beyond Engagement and Participation: User and Community Coproduction of Public Services,” 67 Public Administration Review 846.

Bureau of Justice Assistance (2008). Challenges and Solutions to Implementing Problem Solving Courts from the Traditional Court Management Perspective. Washington, DC: Bureau of Justice Assistance.

Casey, P., and W. E. Hewitt (2001). Court Responses to Individuals in Need of Services. Williamsburg, VA: National Center for State Courts.

Chase, R., N. Aquilano, and M. Davis (2000). Fundamentals of Operations Management. New York: McGraw-Hill/Irwin.

Cook, L. S., D. E. Bowen, R. B. Chase, S. Dasu, D. M. Stewart, and D. A. Tansik (2002). “Human Issues in Service Design,” 20 Journal of Operations Management 159.

Evans, P., and T. S. Wurster (2000). Blown to Bits: How the New Economics of Information Transforms Strategy. Cambridge, MA: Harvard Business School Press.

Flango, C. R., A. M. McDowell, C. F. Campbell, and N. B. Kauder, eds. (2009). Future Trends in State Courts 2009. Williamsburg, VA: National Center for State Courts.

Flango, C. R., C. Campbell, and N. Kauder, eds. (2007). Future Trends in State Courts 2007.  Williamsburg, VA: National Center for State Courts.

Friesen, E. C., E. C. Gallas, and N. M. Gallas (1971). Managing the Courts. Indianapolis: Bobbs-Merrill.

Friedman, T. L. (2005). The World Is Flat. New York: Farrar, Straus and Giroux.

Martin, J., S. Weller, and D. Price (2008). “Immigration in the State Courts: Meeting the Challenge.”  Center for Public Policy Studies, Denver.

Merton, R. K. (1968). Social Theory and Social Structure. New York: Free Press.

Meyer, M. W., W. Stevenson, and S. Webster (1985). Limits to Bureaucratic Growth. New York: W. de Gruyter.