Resources: It Is All About the People Who Work in the Courthouse


National Association for Court Management (n.d.). “Human Resources Management.” Part of NACM’s “Core Comptencies,”  Williamsburg, Va.

National Center for State Courts (2005). “Measure 9: Court Employee Satisfaction.” In CourTools: Trial Court Performance Measures. Williamsburg, VA: National Center for State Courts.

Ostrom, B. J., R. Hanson, and M. Kleiman (2005). “Examining Court Culture,” 11:2 Caseload Highlights: Examining the Work of State Courts

Ostrom, B., R. Hanson, C. Ostrom, and M. Kleiman (2005). “Court Cultures and Their Consequences,” 20:1 Court Manager 14.

Pearson, E. (2010). “Only 45 Percent of American Workers Are Happy with Their Jobs, Survey Finds,” New York Daily News, January 6.

Stanglin, D. (2010). “U.S. Job Satisfaction Falls to Record Low of 45%,” USA Today, January 5.