Discusses how e-filing changes the ways courts work and issues such as standards, successes, failures, and lessons learned.
Court-implemented Online Dispute Resolution (ODR) is a public facing, digital space in which parties convene to resolve their dispute or case. It is hosted or supported by the judicial branch. It is available for litigants to resolve disputes; it is not an internal tool for court staff. It allows for online tools that can manage a case from start to finish and never requires users to set foot in a courtroom. The sections set out below roughly mirror the order a court deciding how to establish ODR should approach such a project. In each you will find things like: best practices, sample documents, templates, and guidance on the importance of these areas and how they will help ensure a successful ODR system.
Records and document management are at the core of most courts’ business processes. The two elements are directly related; document management focus is on how the courts obtain/acquire documents while records management focuses on care and storage after acquisition. With respect to document management, many state courts have implemented electronic court records (ECR) and electronic data management systems (EDMS) in an effort to improve court operations and manage unruly paperwork. With respect to records management, quality retention and use is critical to the fair and efficient adjudication of cases and the enforcement of legal remedies that courts are required to perform.
"Technology is a powerful enabler that can empower courts to meet core purposes and responsibilities, even while severe economic pressures reduce court staff, reduce hours of operation, and even close court locations. To harness technology for this purpose, serious efforts are needed to examine process-reengineering opportunities, and courts must plan to (a) migrate from document to content management and (b) initiate customer relations management to improve the quality of justice, access to justice, and public trust and confidence in courts as an institution."
-- Chris Crawford