A court can't know whether an ODR project is successful unless they first define what would constitute a success. Establish goals and metrics early on in the planning process so that you can check progress against those benchmarks as the project moves from planning to launch to maturity. If possible, courts should work with outside evaluators once projects have been in operation for a sufficient time. If you would like to learn more about monitoring and evaluation options, please contact NCSC using the Contact button at the top of the page.
- An Evaluation and Performance Measurement Framework for Online Dispute Resolution Programs: Assessing Improvements in Access to Justice
- How Well Does Online Dispute Resolution Help Resolve Lawsuits Outside the Courtroom? -- Pew Charitable Trusts
- Utah Online Dispute Resolution (ODR) Pilot Program -- NCSC Final Report
- Utah ODR Platform: A Usability Evaluation and Report -- University of AZ James E. Rogers School of Law
- Preliminary Recommendations on Data Elements for Courts to Collect Regarding ADR/Settlement Assistance
- Measuring the Impact of Access to Justice Programs: An Assessment Tool for Funders and Policymakers
- Eight Lessons to Consider for ODR Implementation