Measuring Success

A court can't know whether an ODR project is successful unless they first define what would constitute a success. Establish goals and metrics early on in the planning process so that you can check progress against those benchmarks as the project moves from planning to launch to maturity. If possible, courts should work with outside evaluators once projects have been in operation for a sufficient time. If you would like to learn more about monitoring and evaluation options, please contact NCSC using the Contact button at the top of the page.