Needs and Challenges
In a related question, the survey asked jurisdictions to highlight the most notable initiative or improvement in their language access program. While the previous question (Q 41) asked for an overview of their programs and services, question 42 was much more narrow, asking for specific initiatives or improvements that were accomplished.
Q42 What has been the most notable initiative or improvement in your language access program that you wish to highlight?
Nearly all of the participating jurisdictions (46 out of 48) responded affirmatively that there were specific and concrete improvements. (Only 2 jurisdictions answered N/A.) Some highlighted individual improvements, while others detailed various areas of extensive improvements throughout their systems. Some of the most commonly notable improvements included hiring of a full time language access coordinator, increasing training, creating training programs, establishing interpreter certification and recruitment, implementing court rules and policies, creating of LAPs, and translating documents and forms.
For example, the following jurisdictions detailed significant programmatic improvements:
One of the most frequently cited improvements highlighted was the hiring of a full-time language access coordinator, which had a broad impact on all aspects of a jurisdiction’s programs. A full-time and often statewide coordinator not only supervises and monitors a program, they can fill a number of roles such as obtaining grant funding, coordinating trainings, engaging in community outreach, and handling interpreter scheduling.
Full Time Language Access Coordinator/Manager
Interpreters (Recruitment, certification, credentialing)
Increased Oversight (LAP/Committee)
I Speak Cards
Policies and Mandates
Go to next section.