Tiny Chats

Check the contract, uphold the law, and take action. Those are three things that state court judges can do to help ensure that nursing home debt cases are adjudicated the right way. Deborah Royster, Assistant Director for the Office for Older Americans at the Consumer Financial Protection Bureau (CFPB), joins NCSC's Tiny Chat Team to explain the issues that can arise in nursing home debt cases, what CFPB is doing about these issues, and how the state courts can play a role in helping.

Chris joins NCSC's Tiny Chat Team to share his experience as a party to a nursing home debt case. This video is a companion piece to Tiny Chat 129 with the Consumer Financial Protection Bureau's (CFPB) Deborah Royster, Assistant Director of the Office for Older Americans. Learn from Chris what it is like when one of your court patrons finds themselves in this situation, and learn from Deborah how CFPB and state courts can help.

NCSC's Tiny Chat team paid a virtual visit to Lancaster, Pennsylvania to learn from Janis Jeffreys, Diversion Program Coordinator at the Lancaster County Court of Common Pleas, about their Consumer Credit Card Diversion Program. This Diversion program does so many things: provides time and space for court staff to review borrower documentation for legal sufficiency, statute of limitations, and service of process; connects eligible borrowers to meet with a certified credit counseling agency; and affords parties an opportunity to settle cases outside of the courtroom. Learn about how this court is enforcing procedural protections and ensuring that consumer credit card cases are treated individually and with care and dignity to all sides—all with minimal cost to the court.