Needs and Challenges
Following the Summit, in July 2013, NCSC, with SJI support, published a report, A National Call to Action: Access to Justice for Limited English Proficient Litigants, Creating Solutions to Language Barriers in State Court. The report presented a comprehensive overview of the pre-summit assessment results and data. It also reported on the Summit and highlights of the state action plans and activities. Finally, the report released a set of Action Steps that were derived from the Summit and the assessment. The Call to Action was not simply a report, it provided a roadmap for jurisdictions to improve their LEP services through the following 9 Action Steps.
Step 1: Identifying the Need for Language Assistance
Establish data collection and analysis procedures to assist with the identification of need for language assistance at all points of contact.
Step 2: Establishing and Maintaining Oversight
Establish oversight over language access programs through the development of a state or district language access plan, creation of an oversight body, and/or creation of a language access coordinator position.
Step 3: Implementing Monitoring Procedures
Implement procedures for monitoring and evaluating language assistance services.
Step 4: Training and Educating Court Staff and Stakeholders
Establish programs to train courts, justice partners, and stakeholders on language access services, requirements, and mandates.
Step 5: Training and Certifying Interpreters
Develop procedures to enhance the availability of qualified interpreters and bilingual specialists through recruitment, training, credentialing, and utilization efforts.
Step 6: Enhancing Collaboration and Information Sharing
Establish procedures to enhance the sharing of information and resources on national and regional levels.
Step 7: Utilizing Remote Interpreting Technology
Utilize Remote Interpreting Technology to fulfill LEP needs and ensure quality services.
Step 8: Ensuring Compliance with Legal Requirements
Amend procedural rules to ensure compliance with legal requirements.
Step 9: Exploring Strategies to Obtain Funding
Develop and implement strategies to secure short-term and long-term funding for language access services.
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