UX Court Capers Challenge

Navigating the court system shouldn’t be difficult.

Litigants, judges, staff, partner agencies and the public all engage with courts in different ways – both in person and online. Signage, information kiosks and simplified forms are just a few ways courts are leaning into user-centered design.

The Challenge

Many thanks to the courts that submitted entries to the User Experience (UX) Court Capers Challenge.  Our team was impressed with the innovative ways courts are using technology to enhance the user experience.

The Winners

  • 1st  Place:  City of Denton (Texas) Municipal Court - Online Traffic Court - Mobile App
  • 2nd Place: Missouri City (Texas) Municipal Court - Streamlining Jury Service
  • 3rd Place: Cuyahoga County (Ohio) Domestic Relations Court - "Give Me a Divorce!" Virtual Help Center

View the CTC 2023 User Experience (UX) Court Capers Challenge presentation slides.

Learn More

The user experience can be improved using navigable pathways, wayfinding tools, welcome experiences, paperwork design, online court tools, workstations, and usability testing and feedback. See our best-practice recommendations.