Joy M. Keller became the Director of Knowledge and Information Services for the National Center for State Courts in August 2021. For the previous eighteen years, Joy served in various capacities in the Maryland Judiciary. Joy was the Court Administrator for the First Judicial Circuit of Maryland from January 2017 to August 2021. She was responsible for human resources, overseeing grants and security projects, and improving the overall operation of the courts. She was active on multiple AOC committees including: the Conference of Circuit Court Administrators; Court Operations; Court Technology; and the MDEC (Odyssey Case Management) User Group. Joy was a Court Business Analyst for the Administrative Office of the Courts from 2013-2017 and the Case Management Supervisor/ Dispute Resolution Administrator for the Circuit Court for Baltimore County from 2003-2013. She started her legal career in law firms (1996-2003), specializing in complex civil litigation, medical malpractice, international child abduction, family and EEO matters.
Joy is a Mid-Atlantic Association for Court Management (MAACM) Past President (2019). She is an active MAACM member serving on multiple committees since 2004 including Communications, Professional Development, and Business Practices. She has held many positions, including Editor of The Beacon; Co-Chair of the Communications Committee; Maryland’s Advisory Board; and all positions of the Executive Board.
In 2013, Joy obtained the Certified Court Executive certificate from NCSC’s Institute for Court Management. She received her Master of Science degree in conflict management from the University of Baltimore and a Bachelor of Science in prelaw from Stevenson University.
Joy has a passion for mentoring, technology, process improvement and strategic planning. She enjoys almost any activity outside in warm weather, reading, and trying new things.