The High Performance Court Framework suggests a series of flexible steps courts can take to integrate performance improvement into its ongoing operations.
The steps include:
- focusing on key administrative principles that clarify high performance,
- understanding how a court’s managerial culture can promote common goals and collegial cooperation,
- developing the capacity to measure performance
- learning to use the results for procedural refinements and communication with a variety of stakeholders.
Framework Summary (pdf) from NCSC Working Paper Series
The suite of NCSC tools available for courts striving to improve their performance and build capacity includes:
CourTools is a set of ten trial court performance measures that offers court managers a balanced perspective on court operations. Published in a visual and accessible how-to format, the ten CourTools measures:
- Reflect the fundamental mission and vision of the courts
- Focus on outcomes
- Are feasible, practical, and few
Court culture assessment
The concept of "local legal culture" is often used but rarely explained. Brian Ostrom and colleagues have succeeded in specifying what court organizational culture is, developed a method to assess it, a typology to classify it, and a method for using it to help manage organizational change in the state courts.
The NCSC is the leader in workload assessment for courts and their justice system partners. The sophisticated, multimethod approach to translating caseload in to workload is a highly participatory process allowing for incorporation of effective practice that ensure efficiency and quality of justice.
Case Processing Time Standards
This database compiles state-by-state information about case processing time standards and how states monitor them.
Model Time Standards for State Trial Courts
More on the standards >