Court chatbots: How to build a great chatbot for your court’s website
Chatbots can improve court efficiency, enhance access to justice, and provide users with quick, reliable information. This guide offers best practices for designing, implementing, and maintaining a chatbot that meets the needs of court users.
Who should read this?
- Court administrators & IT leaders: Learn how to implement chatbots to improve court services.
- Judges & policy makers: Explore governance strategies for ethical and secure chatbot use.
- Legal aid providers & court staff: Understand how chatbots enhance public access to legal information.
Why this guide matters
Chatbots provide 24/7 support, reduce court staff workload, and improve user experience. This guide outlines key steps for building an effective chatbot while ensuring accessibility, security, and compliance with ethical guidelines.
Key considerations
Rule-based vs. AI chatbots
Understand the differences between rule-based and AI chatbots to determine the best fit for your court's needs.
Accessibility & security
Ensure your chatbot complies with web accessibility standards, supports screen readers, and follows data security best practices.
Improving user experience
Use plain language, mobile-friendly design, and clear navigation to enhance chatbot usability.
Chatbots can be a helpful option for assisting court users in finding relevant and reliable legal information and to fulfill the court's access obligations.
Zach Zarnow, NCSC Deputy Managing Director
Court chatbots improve public access
of users say chatbots improve their ability to navigate court websites.
of courts report reduced staff workload after chatbot implementation.
of chatbot users prefer digital assistance over phone-based inquiries.
Best practices FAQs
Ready to get started?
See how a chatbot can efficiently deliver relevant information to court users by contacting one of our experts. Read the guide, and drop us a note for additional assistance.
