Responding to the needs of 21st century jurors
Overcoming today's jury duty challenges
Jury service is a cornerstone of democracy, but many jurors face significant challenges that affect their willingness and ability to serve. Courts must modernize jury service by improving communication, increasing compensation, enhancing security, and offering post-trial support.
Who should read this?
- Court administrators: Understand changes that have reshaped the public's view of jury service and how they impact your court
- Judges & policy makers: Explore the decline in jury trials and the potential impact on the U.S. justice system
- Court staff: Learn more about how your court can address and mitigate the chief causes of juror stress
Why this guide matters
The "Citizens on Call: Responding to the Needs of 21st Century Jurors" report from the Conference of State Court Administrators (COSCA) highlights critical issues in the juror experience. By prioritizing juror well-being and making service more accessible, courts can strengthen public trust and ensure a fair, efficient legal process for all.
Estimated report reading time: 45 minutes or longer
Key considerations for jury service today
The experience needs improvement
Many jurors feel stressed due to long wait times, lack of information, and uncertainty about the length of service. Modern scheduling and communication tools can help.
Financial hardships hurt participation
Low juror compensation and unpaid leave policies create financial strain. Courts should advocate for increased juror pay and create hardship funds for longer trials.
Privacy is a growing concern
Jurors worry about personal information being exposed. Courts need to ensure privacy and security concerns are addressed, particularly in high-profile cases.
Leverage technology to help
Online pre-trial questionnaires, text and email notifications, and remote jury selection can reduce wait times and make jury duty more accessible.
Offer support after service
Many jurors report emotional distress after serving on difficult cases. Courts should provide mental health resources and other assistance to help jurors cope.
"Addressing these issues is well within the reach of court systems. It is time to recognize the inherent humanity of those individuals who collectively make up our juries to ensure that the courts are welcoming the service of all individuals while mitigating any harm jury service causes them."
Sally Holewa, North Dakota State Court Administrator
Chair of COSCA’s policy committee
Jury service by the numbers
people reporting for jury duty.
of Americans called for jury service.
minimum flat per diem rate.