Measure Six: Reliability and Integrity of Case Files

Definition: The percentage of case files that meet established standards for completeness and accuracy. Case files can be in electronic and paper format.

Purpose: A reliable and accurate case file management system is fundamental to the effectiveness of day-to-day court operations and fairness of judicial decisions. This measure provides information regarding (1) how long it takes to retrieve paper records (if applicable), (2) whether the case file’s contents and case summary information match up, (3) the organization and completeness of the information in the case file, and (4) the accuracy of the case status in electronic systems.

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