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Eviction Diversion Initiative encourages networking, collaboration during national facilitator convening

Eviction Diversion Initiative encourages networking, collaboration during national facilitator convening

February 27, 2024 --  Last week, NCSC gathered representatives from 22 courts participating in the Eviction Diversion Initiative (EDI) to discuss new ways they can assist people facing eviction and homelessness and use housing courts as a point of connection to stabilizing resources.

Established in 2022, the program provides grant funding and technical assistance to design and operate court-based eviction diversion programs that give landlords and tenants time, information, and resources to resolve housing disputes in a less harmful way.

"At NCSC, we’re helping courts figure out the best way they can structure their programs to help their communities," said Principal Court Management Consultant Samira Nazem. "We have to do a better job presenting alternatives to eviction and connecting people to resources."

Program Improvement

During the three-day educational program in Houston, experts discussed fostering client agency through self-advocacy, creating a trauma-informed court experience, and implementing user-centered design practices in local programs.

The convening, sponsored by Bank of America, emphasized the importance of prioritizing the needs of users to effectively address the anxiety and fear people often feel when dealing with eviction-related issues. One of the presenters, Margaret Hagan, executive director of the Stanford Legal Design Lab, also shared how user journey maps can identify key areas requiring improvement and system optimization.

Networking & Collaboration

Grant-funded staff from each court – which included eviction diversion program managers, court navigators, social workers, and pro tem judges - shared their ideas and success stories about how they’re positively impacting individuals and the relationship between courts and the communities they serve.

One example came from Milwaukee, where staff have successfully created journey maps for landlords, tenants, and other stakeholders, resulting in program improvements and better stakeholder coordination.

Priscila Auffant, of the Brooklyn Housing Court, stated that she is returning home with bigger ideas that were made possible by the opportunity to share with each other.

As the convening concluded, one participant expressed a sense of fulfillment and purpose in making a difference in people's lives.

"Every day I am given the opportunity to improve the quality of life for the families in my community. This is the greatest work I have ever participated in," remarked EDI Eviction Diversion Facilitator Ulices Rosa from 54-A District Court in Michigan.

eCourts 2024 Call for Presentations

eCourts logoCourts with new technologies, innovative ideas, and thoughtful insights for overcoming challenges are invited to present at eCourts 2024.

Organizers are currently seeking proposals for energetic session ideas geared for teams of administrators, technologists, and judges attending the conference in Las Vegas Dec. 9-11. Proposals should reach a diverse audience and focus on topics that impact the court community.

eCourts sessions are known for introducing practical applications of technology while also examining emerging technologies that may impact the courts.

Submit your proposal by March 15 and be a part of this exciting event!

Registration for the 2024 CLAC Conference is open

Attention, language access professionals! Registration for the CLAC 2024 conference is open for state language access program managers and teams, court staff, and language professionals. Join NCSC and court partners from Ohio and Kentucky for the Council of Language Access Coordinators’ (CLAC) conference May 19 to 22 in Cincinnati, Ohio. Learn from leading court professionals, discover new solutions, and network with colleagues.

For more information about conference fees, payment methods, and hotel accommodations, visit

Register today to take advantage of early bird discounts until March 15.

Questions or difficulties with registration? Email Allissia Bandin at