How low appearance rates impact courts
Background
Every year, tens of millions of legal disputes end up in the state courts; in 2023 alone, over 67 million new cases were filed1. Despite the vital importance of these legal problems, however, courts throughout the country report significant numbers of missed appearances — cases where a litigant does not come to court (virtually or in-person) at the scheduled date and time.
Previous work has explored the financial, logistical, and informational barriers that prevent people from attending court and the negative consequences for litigants of a missed court date. But large numbers of missed appearances can also negatively impact the courts themselves.
Why this matters
In a new report, Missing In Actions: How low appearance rates impact courts, we outline four ways that courts and court staff are impacted by missed appearances. The report details several models to help stakeholders quantify and calculate how missed appearances impact court resource allocation. As the report illustrates, implementing solutions that increase appearance rates can support the more efficient usage of scarce resources while also bolstering a court's ability to ensure access to justice.
Four impact categories
Caseflow & workload
Missed appearances can change how cases move through the court system and the amount of time it takes to reach a resolution.
Staffing
Missed appearances can change the work required of court staff and impact morale.
Downstream
The causes and consequences of missing a court event can impact the public's perception of courts and erode trust and confidence in the justice system.
Financial
Some of the impacts of missed appearances on courts can be quantified, providing insight about ways to stretch finite resources while increasing access to justice.
Dive deeper into missed appearances
We're here to help you understand missed appearances, their related consequences, and other access to justice issues.
Ways to use this report
We've developed several models and a calculator to quantify the impacts of missed appearances in different case types.
Connect for a consultation
Chat with our team about calculating the impacts on my court.
Review strategies to increase appearance rates
See our list of potential solutions to missed appearances, including information about the difficulty of implementation and related resources.
Complete the appearance rate report card
Discover best practices and research about the causes of and possible solutions for missed court appearances. Then take a deeper look at your court's current approach.
- See Gibson, S., et al., eds., 2024 CSP STAT, National Center for State Courts (accessed Sept. 9, 2025), https://perma.cc/CS3Z-53PY
Explore more
Improving court appearance rates
Valuable insights and research-backed strategies to improve appearance rates, streamline operations, and promote fairer outcomes.
Missing in Actions: Understanding how missed appearances impact courts
Explore how missed appearances impact courts, from altering caseflow management to staff morale to resource usage.
Reports
Explore all NCSC expert reports for court professionals.