How online dispute resolution works for everyone

ODR is a court-supported, online platform that helps people resolve legal disputes without having to go to court in person. It can handle everything from case filing to resolution, using tools like messaging, mediation, and secure document sharing.

ODR is publicly available, especially in cases where people don't have lawyers. It's designed to be simple, flexible, and accessible — whether you're on a smartphone or computer.

Many people struggle to access court services for a range of reasons. ODR helps courts meet people where they are, making the legal process faster, fairer, and more affordable.

ODR is typically used for cases like small claims, traffic tickets, and landlord-tenant issues — where many people may not have a lawyer and where quick resolution is often possible.

ODR platforms guide users with clear legal information, helping them understand their rights and options. This levels the playing field — especially for those representing themselves.

People can opt out of ODR for reasons like lack of internet, language access, disability, or safety concerns, and continue through the traditional court process.

ODR programs are funded in different ways — some through court budgets, some with grants, and others by small fee increases, with many courts offering fee waivers.

Courts decide how to handle inactivity. The case might move to in-person court or, in some cases, lead to a default judgment.

Yes. ODR platforms follow the same legal standards as in-person proceedings. They offer legal information, protect user rights, and are overseen by court staff.

ODR works best when judges, clerks, legal aid, and community groups help shape and test it to make sure the system is fair and meets practical needs.

We offer expertise, step-by-step guides, sample platforms, evaluation tools, and help to connect with other courts that have successfully launched ODR programs.