Collecting & using court navigator program data, part 1
This session will explore how court navigator programs strategically collect and analyze data to enhance service delivery and communicate impact to secure and sustain funding. Participants will examine the importance of data-driven decision-making, including methods for gathering user feedback, measuring program effectiveness, and evaluating whether programs are achieving their intended goals. By the end of the session, students will understand how to leverage data to inform program improvements, identify areas of greatest impact, and prioritize the most critical services for those they serve.
Court Navigator School is a series of one-hour virtual webinar sessions that provide information, ideas, and tangible suggestions to help you start a navigator program or enhance your existing program. Our lecture sessions cover important topics to help you start a program or enhance your existing program. Additional "study hall" sessions will provide structured, online technical assistance and advice from national experts and a place to share ideas with colleagues, exchange information, and explore possibilities in your jurisdiction in a small group setting.
Presenters:
- Josh Butz, court management consultant, NCSC
- Nicole Claro, statewide director, California JusticeCorps
- Danny Davis, director of information and technology, Iowa Judicial Branch
Future Court Navigator School sessions:
Study hall dates:
Previous Court Navigator School sessions:
- Session 1: What do court navigator programs do: An overview & partnerships
- Friday, Oct. 3, 2025
- Faculty: Mary Ferwerda, chief deputy clerk of circuit court, Milwaukee County, Wisconsin; Mary McClymont, senior fellow, Georgetown Justice Lab; Rob Wall, senior court management consultant, NCSC
- Session 2: How to train court navigator staff
- Friday, Dec. 5, 2025
- Faculty: Jill Roberts, deputy director, access to justice division, Illinois Courts
- Session 3: Using technology & remote services in navigator programs
- Friday, Feb. 6, 2026
- Faculty: Sheriece M. Perry, director, court services and law libraries department, Massachusetts Trial Courts Office of Court Management
- Session 4: How to establish (and maintain) navigator program funding
- Friday, April 10, 2026
- Faculty: Lisa Armour, managing attorney Self Help Center and Dispute Resolution Department, Franklin County (Ohio) Municipal Court; Robby Southers, Ohio Access to Justice Foundation; Stacey Weiler, director of grants & access to justice, Illinois Bar Foundation
Explore more
Collecting & using court navigator program data, part 2
Discuss ways your court navigator program can strategically collect and analyze data to enhance service delivery and communicate impact to secure and sustain funding.
What do court navigator programs do: An overview & partnerships
Learn what makes a court navigator program successful by understanding the purpose and scope of court navigator programs and wide range of services provided. Faculty will discuss how navigator programs build and maintain strong partnerships with a variety of entities, including access to justice commissions, universities, civil legal aid providers, clerk's offices, courts, and other key stakeholders.
Using technology & remote services in navigator programs
Learn how court navigator programs can leverage technology to streamline administrative tasks, improve user experience, and increase efficiency.