Operations Management Course

Introduction

Learn how to effectively manage court-related programs and services.

In this course, participants will examine programs and services that support the adjudication of cases that may or may not be under the direct control of the court. Whether or not the court has direct control over the management of essential programs and services, court leaders must understand the needs, nature, and impact of court-related programs to help ensure that these activities contribute to effective court administration and the overall quality of justice. Examples of operations discussed in the course include COOP plans, records management, managing problem-solving courts, and specialty dockets.

Who should attend

This course is designed for a wide range of court professionals, including:

• Individuals seeking CCE certification
• Court administrators
• Judges
• Clerks
• Managers
• Case managers
• Case coordinators
• Technology specialists
• Court clerks
• Quality assurance officers

Learning objectives

As a result of attending this course, participants will be able to:

• Identify operations that are court related, but not under the complete control of court administration.
• Discuss how each of these operations fits into the court organization.
• Discuss how various operations support the role and values of the court as an institution.
• Identify ways to collaborate with stakeholders to improve the management and effectiveness of operations using technology and appropriate service delivery methods.
• Develop performance and evaluation criteria for services and programs to promote efficient and effective court administration.

Cost

Course registration is $495.

Course schedule

The course will be delivered on September 15, 16, 22, and 23 from noon to 4 p.m. ET. 

Register for Operations Management